PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
Order and Acceptance
Each part of an order that you submit to us constitutes an offer to purchase merchandise. If you have placed your order through our Website, after we receive your order you will receive an email from us confirming receipt of your order. If you do not receive an email, contact us before you try to place another order for the same merchandise. You should note that the email that we send to you confirming receipt of your order does not constitute acceptance of your order.
PCT Solutions is not deemed to have accepted your order (or any part of your order) until the requested merchandise is shipped and we have sent a shipment confirmation email. You can track the progress of your order by clicking here.
If we reject your order because of an error in pricing or other information about the merchandise, we will notify you at the email address you provided and ask you whether you would like to re-submit your order to purchase the relevant merchandise once we have corrected the error. If we have notified you that we have accepted your order by sending you a shipment confirmation email, you will not be required to pay more than the price that was displayed on our Website at the time you placed your order. If we have sent you merchandise which is different from the description of the relevant merchandise on our Website at the time that you place your order, you can return or exchange it. For more details, please see the return and exchange policy.
Although it is rare that the PCT Solutions would refuse to accept an order, we reserve the right to deny any order for any reason, including where the following situations arise:
Since Arizona is origin based for remote sellers, charge sales tax according to Arizona's rates. Usually, remote seller's use the destination-based system. If you sell to a customer in a state where you are a remote seller, you charge according to the customer's rate.
Not retroactive. No rain-checks. Excludes dealers and distributors. Offers valid while supplies last. Prices subject to change without notice. Coupon codes cannot be combined with other coupon codes.
Error in Billing, Payment or Shipping Information
Some orders cannot be processed due to an error in information you have provided, which includes, but is not limited to:
Merchandise Shipping Delay or Unavailability
If an item of merchandise is delayed out of our fulfillment center or becomes unavailable, or if there is an error on our website relating to the order (for example, an error relating to the price or description of merchandise) then PCT Solutions may cancel the order. If this occurs, we will contact you so you are aware.
Please allow 1-2 business days for processing of orders, 2-3 days during major holiday periods. No shipments on Saturdays, Sundays and Federal Holidays. Monday - Friday (Non holiday weeks): Orders placed after 12 pm MST daily will ship the following business day.
**Please note that delivery delays are possible, as carriers are dealing with extremely high volume and other challenges due to the pandemic. Most carriers including USPS, FedEx and UPS have suspended guaranteed delivery dates until further notice, so the arrival date of your package may be subject to change. If you have a strict deadline for delivery, please indicate in the Notes section of your order and choose the best expedited shipping option that will meet your needs, taking into account the above conditions.
Holiday shipping policy
Thanksgiving: Orders placed after 12 pm MST on the Wednesday before Thanksgiving will ship the following Monday
Christmas: Orders placed after 12 pm MST two working days prior to Christmas will ship the second working day after Christmas
New Years: Orders placed after 12 pm MST one working day prior to New Years will ship the second working day after New Years
PCT Solutions is the official store of PCT International, Inc. PCT International is a private label brand. To protect its intellectual property rights, we will not accept any order found to have characteristics that may harm those rights. We reserve the right to cancel all subsequent orders from such customers.
Previous Fraudulent Order History
PCT Solutions may refuse to accept any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. We may also refuse any orders connected with a previous credit card dispute.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PCT Solutions. The collective work includes works that are licensed to PCT Solutions. Copyright 2003-2020, PCT Solutions ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PCT Solutions or purchasing PCT Solutions products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PCT Solutions or to purchase PCT Solutions products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PCT Solutions. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of PCT Solutions used in the site are trademarks or registered trademarks of PCT International, Inc.
LIMITED (90) DAY WARRANTY
PCT branded products have a limited (90) day Warranty from the original purchase date with a valid proof of purchase from PCT Store, PCT Solutions’ online store, or from an authorized PCT Store retailer. A sales receipt or other document showing that you purchased the product is considered proof of purchase. Certain limitations and exclusions apply. This Warranty does not apply to any non-PCT branded products, even if packaged or sold with PCT products. Manufacturers, suppliers, or publishers, other than PCT Store, may provide their own warranties to you but PCT Store, insofar as permitted by law, provides their products “AS IS”. PCT Store does not warrant that the operation of the PCT product will be uninterrupted or error-free. PCT Store is not responsible for damage arising from failure to follow instructions relating to PCT’s product use. Shipping charges to return products under warranty back to PCT Store is not covered.
Consumers with a valid proof of purchase from PCT Store or from an authorized retailer can return any In-Warranty PCT product to the Warranty department for repair or replacement. For In-Warranty service, the consumer must contact Support@PCTStore.com and request and RMA number in order to return the product. The returned product must have the RMA number visible on the box and must include the bill of sale showing the unit is within the warranty period. If the unit is found to be defective under our Warranty Policy, PCT Store will repair or replace the item at no charge. Products outside of the warranty period should not be returned to PCT Store with the exception of any product return requested by PCT Store for quality assurance purposes.
In the event that a PCT Solutions product is mistakenly listed at an incorrect price, PCT Solutions reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PCT Solutions reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PCT Solutions shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PCT Solutions without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
PCT Solutions may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PCT Solutions.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PCT Solutions products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PCT Solutions products) must be commenced within one (1) year after the claim or cause of action arises. PCT Solutions's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PCT Solutions may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF THIS SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PCT Solutions or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
PCT Solutions does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PCT Solutions is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PCT Solutions reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PCT Solutions in its sole discretion.
You agree to indemnify, defend, and hold harmless PCT Solutions, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, PCT Solutions may link to sites operated by third parties. However, even if the third party is affiliated with PCT Solutions, PCT Solutions has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PCT Solutions. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PCT Solutions seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Additional Terms and Conditions