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PCT Store Shipping and Returns Most online orders received by 1:00 PM MST (Mountain Standard Time) ship the same day. Orders placed on Fridays after 1:00 PM MST and orders placed during the weekend will not ship until the following Monday. Orders will not ship on the following U.S. holidays: Determining Shipping and Handling Costs item(s) has been added. Shipping to PO Boxes We do not ship to PO Boxes. Using a PO Box address as the shipping address during online checkout will delay your order. If a PO Box is submitted, we will use the contact information Address Change Charges There will be a $15.00 address change after a shipment is underway. If the shipping address error occurred at time of order placement by the customer during order checkout online, the customer may be subject to a $15.00 address correction charge posted to the credit card used on the particular order. Customer Pickup Services UPS Shipping Methods for Domestic Customers  International shipping We only ship within the U.S. For international customers, please ship to a freight forwarder within the U.S. to export the goods. Please contact support@pctstore.com for more information. You may return most items in their original condition for store credit within 30 days of receipt of your order. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. Returns will not be accepted for any of the following reasons: • Original packaging is missing, incomplete, damaged or defaced. • If any accessories, warranty cards, manuals, or other original product components are missing or damaged. • Product is not in acceptable condition for resale (scratched, damaged, or other product altering effects). • We do not accept returns on any bulk wiring including coaxial cable, cat5/5e cable and/or fiber optics. Please return to: Please note that PCT Store is not responsible for any return shipping fees. To receive a refund instead of store credit, a 5% restocking and processing fee will be incurred. Warranty We have a 90-day warranty on all products purchased from PCT Store. Please email support@pctstore.com or call (480) 813-0925 for further instructions. Please note, these warranty policies may exclude any PCT International products purchased anywhere besides www.PCTStore.com. All returns must included an RMA (Return Merchandise Authorization) request. An RMA must be requested prior to returning any PCT Store product. To receive your RMA, E-mail the following information to Support@PCTStore.com: • First and Last name • E-mail used to place order • Order Number • Items being returned • Reason for return • Any additional information that pertains to the returned items condition For technical support and warranty claims, please contact PCT corporate office support@pctintl.com RMA Form You will receive a response within 3 business days explaining the steps necessary to receive your refund or exchange. Original order Shipping charges are non-refundable Free Shipping Items: On items that were sold as "Free ground shipping", it is the customers responsibility to pay the actual cost to ship the item to the customer in the original shipment as well as the shipping charges to ship the item back to us. Discontinued and Open Box Items: PCT does not offer returns on Discontinued and Open Box items. All sales are final on these sorts of purchases. Discontinued and Open Box items have been surveyed by our technicians and found to be in perfect working condition. All parts and instructions available at the time of the Discontinued or Open Box items listings are included in the item package. |