Shipping and Returns
  

PCT Store Shipping and Returns

Most Orders Ship Same Day


Most online orders received by 1:00 PM MST (Mountain Standard Time) ship the same day. Orders placed on Fridays after 1:00 PM MST and orders placed during the weekend will not ship until the following Monday.

Orders will not ship on the following U.S. holidays:

Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve/Day, and New Years Eve/Day.


Determining Shipping and Handling Costs


Shipping charges, methods and handling costs can be viewed at anytime while you shop on our store by viewing your cart after an
item(s) has been added.
Shipping rates are calculated based on the total weight of your order.


Shipping to PO Boxes

We do not ship to PO Boxes. Using a PO Box address as the shipping address during online checkout will delay your order. If a PO Box is submitted, we will use the contact information
entered during checkout to obtain an alternate shipping address for the order


Address Change Charges

There will be a $15.00 address change after a shipment is underway. If the shipping address error occurred at time of order placement by the customer during order checkout online, the customer may be subject to a $15.00 address correction charge posted to the credit card used on the particular order.


Customer Pickup Services

We offer customer pickup for all items in the PCT Store. Place an order on our website and select the In-Store pickup shipping method and we will prepare your order the same day. Available pickup times are Monday through Friday, 8:00 AM - 5:00 PM MST. Please call or email in advance to schedule your pick up.


UPS Shipping Methods for Domestic Customers



UPS Ground Delivery:

Shipping time is 1 to 5 business days within the contiguous 48 states and 3 to 7 business days to Alaska and Hawaii.
UPS Two-Day Delivery:

Shipping time is 2 business days delivered by the end of the second business day withing the contiguous 48 states. Shipping time to some rural areas of Alaska and Hawaii may exceed two business days.

International shipping


We only ship within the U.S. For international customers, please ship to a freight forwarder within the U.S. to export the goods. Please contact support@pctstore.com for more information.


Returns

You may return most items in their original condition for store credit within 30 days of receipt of your order. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Returns will not be accepted for any of the following reasons:

• Original packaging is missing, incomplete, damaged or defaced.
• If any accessories, warranty cards, manuals, or other original product components are missing or damaged.
• Product is not in acceptable condition for resale (scratched, damaged, or other product altering effects).
• We do not accept returns on any bulk wiring including coaxial cable, cat5/5e cable and/or fiber optics.

Please return to:

Attn: PCT Store Returns
2065 W. Obispo Ave. Suite 102
Gilbert, AZ 85233

Please note that PCT Store is not responsible for any return shipping fees. To receive a refund instead of store credit, a 5% restocking and processing fee will be incurred.

Warranty

We have a 90-day warranty on all products purchased from PCT Store. Please email support@pctstore.com or call (480) 813-0925 for further instructions.

Please note, these warranty policies may exclude any PCT International products purchased anywhere besides
www.PCTStore.com.


All returns must included an RMA (Return Merchandise Authorization) request. An RMA must be requested prior to returning any PCT Store product.


To receive your RMA, E-mail the following information to Support@PCTStore.com:

• First and Last name
• E-mail used to place order
• Order Number
• Items being returned
• Reason for return
• Any additional information that pertains to the returned items condition

For technical support and warranty claims, please contact PCT corporate office
support@pctintl.com



RMA Form


First Name Last Name

Email (Used to place order)

Order Number

Items Returned:

Reasons for Return:

Additional Information:






You will receive a response within 3 business days explaining the steps necessary to receive your refund or exchange. Original order Shipping charges are non-refundable

Free Shipping Items:

On items that were sold as "Free ground shipping", it is the customers responsibility to pay the actual cost to ship the item to the customer in the original shipment as well as the shipping charges to ship the item back to us.

Discontinued and Open Box Items:


PCT does not offer returns on Discontinued and Open Box items. All sales are final on these sorts of purchases. Discontinued and Open Box items have been surveyed by our technicians and found to be in perfect working condition. All parts and instructions available at the time of the Discontinued or Open Box items listings are included in the item package.


About Us

Shop with confidence at PCTStore.com.
PCT has been engineering, manufacturing and selling broadband industry products for cable, telco and satellite service providers since 1997 that meet and often exceed telecom industry standards. Our innovative telecom product line has a long, proven history of reliability and performance in worldwide locations. The PCT International brand identity is set apart from others with its deep-rooted reputation for world-class and innovative telecom products.
For those in the Phoenix AZ area, local will-call pickup is available at our headquarters in Mesa, Arizona.