How do I return an item?


Most items may be returned in their original condition within 30 days of receipt of your order and incur a 15% restocking and processing fee. Returned item(s) cannot be disassembled or damaged by incorrect installation or any other method. The PCT Store is not responsible for installation errors. Return shipping fees are the responsibility of the customer.

Returns will not be accepted for any of the following reasons:

• Original packaging is missing, incomplete, damaged or defaced.
• If any accessories, warranty cards, manuals, or other original product components are missing or damaged.
• Product is not in acceptable condition for resale (scratched, damaged, or other product altering effects).
• We do not accept returns on any bulk wiring including coaxial cable, Cat5/5e cable and/or fiber optics.
• Out of warranty products.
• Purchases made from unapproved PCT resellers.

Please return to:

Attn: PCT Store Returns
2065 W. Obispo Ave Suite 102
Gilbert, AZ 85233

For technical support and warranty claims, please email, or use our
Online Message Form:

PCT Store Online Message Form


Please email for warranty information. All returns must included an RMA (Return Merchandise Authorization) request. An RMA must be requested prior to returning any PCT Store product.

About Us

Shop with confidence at
PCT has been engineering, manufacturing and selling broadband industry products for cable, telco and satellite service providers since 1997 that meet and often exceed telecom industry standards. Our innovative telecom product line has a long, proven history of reliability and performance in worldwide locations. The PCT International brand identity is set apart from others with its deep-rooted reputation for world-class and innovative telecom products.
For those in the Phoenix AZ area, local will-call pickup is available at our headquarters in Mesa, Arizona.